Our Policies

Privacy Policy

At herokita.com, we respect the privacy of our users. This Privacy Policy outlines how we collect, use, and protect your personal information.

Information We Collect

We only collect information necessary to provide you with our products and services. This includes:

  • Contact information such as your name, email address, and phone number
  • Billing and shipping address
  • Payment information
  • Product preferences and order history

We collect this information in the following ways:

  • When you provide information to purchase products or communicate with customer support
  • Automatically through cookies and other tracking technologies when you visit our site


How We Use Information

We use your information to:

  • Process, fulfill, and track orders
  • Send product updates, announcements, and marketing communications
  • Respond to support requests and issues
  • Improve our products and services
  • Prevent fraudulent transactions and monitor suspicious activity
  • Comply with legal obligations

Data Sharing

We do not sell or rent your personal information to third parties. We only share information with:

  • Service providers under contract who help process orders and provide customer service
  • Companies involved in delivering the products to you
  • Credit card companies and payment processors
  • Law enforcement agencies if required by law
  • Companies we acquire or merge with so they can continue service

We require all third parties to respect the privacy of your information.

Data Security

We use appropriate security measures to protect your information against unauthorized access, disclosure, or destruction. This includes:

  • Encrypting data in transit and at rest
  • Restricting access to personal information
  • Continuously monitoring our systems for security threats

Your Rights

At any time, you have the right to request access to the personal information we hold about you. You also have the right to have inaccurate information corrected, irrelevant information deleted, and to restrict or object to our use of your information. Email or write to us using the contact details on our website.

Contact Us

If you have any questions about our privacy policy, please contact our Data Protection Officer at [email protected] or 011-10897300.

Effective Date

This privacy policy was last updated on August 31, 2023. We may modify this policy at any time. We will notify you of significant changes by posting the new policy on our site. Your continued use of our website after policy changes indicates your consent.


Returns and Refunds Policy

At herokita.com, we want you to be fully satisfied with your cabin purchase. Please review the following policies regarding returns and refunds:

  • All sales are final. We do not accept returns or provide refunds once a cabin has been delivered and assembled on your property. This policy allows us to keep our costs low and pass the savings on to you.
  • Prior to delivery and assembly, customers are required to visit our factory to inspect and confirm that the cabin meets the specifications ordered. If there are any issues, we will work with you on any necessary corrections.
  • After visiting the factory for inspection, full payment is due before delivery and installation.
  • We provide a 1-year limited warranty on cabin materials and workmanship. This covers any defects in manufacturing. Please contact us if you experience any issues, and we will repair or replace defective components free of charge within the 1-year warranty period.
  • Normal wear-and-tear or damage caused by improper maintenance, accidents, or misuse will not be covered under the warranty.
  • Customers are responsible for preparing the site for cabin installation according to our specifications. Any costs associated with re-leveling or re-installing the cabin because of improper site preparation will be the customer’s responsibility.
  • Delivery is free within 50 miles of our factory. Additional delivery fees apply beyond 50 miles.

If you have any questions or need assistance regarding our policies, please contact our customer service team:

Phone: 011-10897300 Email: [email protected]

We believe this straightforward return and refund policy allows us to provide high-quality cabins at the lowest possible price. Our team is happy to assist you if you have any questions before placing your order.